Servicing commercial & residential cases all over Australia, our approach is agile and designed to move at the speed of change.

We work at eye level

Many providers often choose to work at arms length during the property in possession process, but we bring everyone – and everything – much closer.

Our team works at eye level with all stakeholders,
all across Australia. Experience has taught us that this approach not only improves lines of communication, but also expedites decision making and negotiation to resolve cases much more quickly.

We are caring and empathetic

We treat every property in possession case as transformational – not transactional. Our customer service team are highly skilled in communicating with borrowers experiencing emotional, financial and often mental health concerns. This is important when working in partnership with our clients, where reputation management within the broader community requires careful consideration.

We have 25+ years Real Estate experience

Most property in possession management consultancies see the process through the eyes of a ‘collection agency’ – however Aster’s roots stem from 25+ years working in Real Estate and property management. This has equipped us with valuable property market & management knowledge, along with customer liaison expertise that enables us to extract the best possible
outcomes on all cases we handle.

We are data driven

Our cloud-based analytics platform offers a comprehensive dashboard for easily tracking the progress of each case 24/7.

Case timelines and milestones provide 100% visibility on any potential lag times to quickly identify areas in the process that require reactionary improvement to protect ROI.

Who We Work With

Financiers

We’re engaged by our clients to assist in the transparent realisation of real property,
whilst championing their core values as an extended hand in the community.

Bankruptcy & Insolvency

We assist trustees in maximising the return on realised assets
and manage expenses in the processing of the same.

Customers

We work one-on-one with borrowers-in-default to find ways
to help ease financial & emotional hardship during property-in-possession.

Property Partners

We engage a national network of the most trusted Real Estate Agents, Property Valuers,
Chattels Appraisers, Removalists, and Trades & Property Maintenance Professionals
to progress each case to closure, sooner.

360 Degree Property In Possession Management

Building & Grounds Management

Full scale property refurbishment through to general property maintenance & presentation.

Sales Management

Real estate agent management, property marketing, expressions of interest & tenders, private treaty negotiation.

Mercantile Field Services

Occupancy checks, document serving, lock changes, eviction/vacant possessions.

Hardship Services

Nationwide delegated authority site visits, face-to-face negotiation, ongoing vendor liaison.

Professional Service Management

Real estate agency appraisals, property valuations, structural engineering reports.

Chattels Management

Comprehensive commercial valuations of facilities, operations, plant & equipment. Residential household inventory appraisals. Relocation management.

Aster takes a holistic approach to managing every element of the property-in-possession process.
You only need to make one phone call to us, and we will take care of the rest.